New Counselling Room in Sandal, Wakefield. Special offer £28 per session until 30th April
At Optima Therapy, we are committed to safeguarding your personal data and ensuring that your privacy is protected. This policy explains how we collect, use, and protect your personal information in compliance with UK data protection laws, including the General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
Optima Therapy is a platform that connects clients with fully qualified, self-employed therapists. While we facilitate these connections, each therapist operates as an independent data controller and is responsible for their own data processing and compliance with data protection laws.
We collect personal data for the purpose of delivering our services, including:
Enquiry Form Information:
Name, email address, phone number, and any details provided in your message or enquiry form.
Therapy-Related Data (Collected by Therapists):
Information shared during therapy sessions, including sensitive personal data. This is managed exclusively by your therapist and not held by Optima Therapy
Website Data:
Cookies and usage data collected when you interact with our website (see Cookies section below).
Enquiry Management:
We use the information you provide in the enquiry form to respond to your request and connect you with a suitable therapist.
Service Delivery:
Once connected, your therapist is responsible for managing your information securely and professionally.
Website Improvement:
We use cookies to understand user interactions and improve website functionality.
We will never sell your data or share it with third parties for marketing purposes.
We process your data based on the following lawful bases:
Consent: For enquiry form submissions and non-essential cookies.
Contract: For providing therapy services.
Legal Obligation: To comply with professional or legal requirements.
Your consent will be explicitly obtained for cookies and when you submit the enquiry form.
Each therapist at Optima Therapy is:
Registered with the Information Commissioner’s Office (ICO) as a data controller.
Responsible for ensuring the secure handling, processing, and storage of client data.
Compliant with the ethical and professional guidelines set by the British Association for Counselling and Psychotherapy (BACP).
Responsible for providing clients with their own privacy policy or data handling terms.
The website uses cookies and Google Analytics. Almost all websites use cookies which are small files that get put on your computer by websites as you surf them. These cookies can store lots of information which can have privacy implications. Google Analytics is a service provided by Google that gathers anonymous data on how people are using websites and then provides visitor statistics, details of page views etc. This service is used by many website owners as the data helps website owners to improve their websites. Some page elements are embedded from trusted third parties in order to provide you with Interactive Maps. This makes the website more helpful to you as a site visitor however most of these come with their own cookies. This applies to Google Maps. we do not control these cookies so we cannot guarantee what they do. In many cases the cookies are used to generate identical information to Google Analytics and indeed use Google Analytics, so opting-out of Google Analytics will also opt you out of these cookies too. You can opt out of Google analytics and other Google services here – http://tools.google.com/dlpage/gaoptout and https://www.google.com/dashboard/
Under UK GDPR, you have the following rights:
Access: Request a copy of the personal data we or your therapist hold about you.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your data, where permissible by law.
Restriction: Request the restriction of data processing under certain circumstances.
Data Portability: Request your data in a machine-readable format.
Objection: Object to data processing in specific circumstances, including direct marketing.
To exercise your rights, contact your therapist directly (for therapy-related data) or email info@optimatherapy.co.uk for enquiry-related data.
Enquiry Data: Optima Therapy retains enquiry form submissions only until your query has been addressed and a connection with a therapist has been established.
Therapy Data: Retention periods for therapy-related data are determined by your therapist in accordance with legal and professional guidelines (e.g., typically up to 7 years).
We, and our therapists, implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes secure storage systems and restricted access.
Your data may be shared with trusted third-party service providers solely to support the operation of our website or communications. For example:
Email hosting platforms.
Website analytics tools (if consented to via cookies).
We ensure all third parties comply with UK data protection laws.
If you have concerns about how your data is handled, you can:
Contact your therapist directly for therapy-related data issues.
Contact us at [Insert Optima Therapy Contact Email] for general concerns.
File a complaint with the ICO at www.ico.org.uk or call 0303 123 1113.
This privacy policy may be updated to reflect changes in our services or legal obligations. Please check this page periodically for the latest version.
Last Updated: 16.01.2025